HackaDev Social Innovation Bootcamp
Designed and implemented a youth-focused social innovation bootcamp across Sri Lanka, supported by bilingual trainer development and graphic facilitation.
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Work that connects learning, systems, innovation, and impact.
A curated view of Yasmin Ahmad Mazlani’s work across social innovation, customer experience, financial literacy, higher education, visual learning, and AI-powered learning tools.
Core pattern
Designing learning experiences that move from insight to action.
Across sectors, the work shares a common thread: making complex challenges visible, participatory, and practical.
Portfolio Themes
Five bodies of work, one consistent practice.
The projects below show Yasmin’s role as a curriculum designer, facilitator, project lead, venture builder, and learning strategist working across Southeast Asia and beyond.
600+
Youth reached through HackaDev social innovation bootcamps.
250+
Schools reached through FINCO Good SENS from 2021 to 2023.
190+
Lecturers certified to teach social enterprise curriculum.
1M
MBO member cardholders reached after the customer service SOP initiative.
Selected Projects
From bootcamps and SOP transformation to AI learning ventures.
MBO Cinema Customer Service SOP
Led a design-thinking based SOP transformation to improve service consistency, customer experience, onboarding, and organizational learning.
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FINCO GOOD SENS
Developed and facilitated financial literacy and social enterprise learning for Malaysian primary school students.
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Train-the-Trainer: Social Enterprise
Led the production and virtual delivery model for social enterprise modules used by public university lecturers across Malaysia.
Read Project →Lakar Tech
Co-built an AI-powered venture that transforms speech and meeting content into visual learning notes and summaries.
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Cross-sector impact
A portfolio shaped by project leadership, curriculum design, facilitation, strategic innovation, and systems-level learning.
View Summary →Context
In 2018, Yasmin led a major initiative with the United Nations Development Programme in Sri Lanka through HackaDev. The programme aimed to energize Sri Lankan youth to engage in social innovation and entrepreneurship, with Yasmin central to designing and implementing the bootcamp programme commissioned by MaGIC.
Challenge & Response
A major challenge was linguistic diversity, requiring delivery in both Singhalese and Tamil. Yasmin developed a training-of-trainers module for local trainers and the UNDP team so the programme could be facilitated effectively across language and background differences.
Impact
- Trained more than 600 youth across Sri Lanka.
- Built capacity among more than 20 local trainers and facilitators.
- Reached cities including Jaffna, Kandy, Beruwala, Habarana, Negombo, and Colombo.
- Used graphic facilitation and reflective practices to support inclusive learning.
The project showed how thoughtful educational intervention can build social innovation capacity while respecting language, culture, and learner diversity.
Context
In 2014, Yasmin spearheaded a project with MBO Cinemas to develop and implement a standardized Customer Service SOP. The work responded to service inconsistencies and staff behavior issues after acquisitions of smaller cinema operations.
Contribution
Yasmin applied design thinking principles to overhaul the SOP through a customer-centric process. The team used empathy exercises, insight gathering, real-time immersion, observational studies, and mystery shopping to understand customer personas and service touchpoints.
Impact
- MBO member cardholders grew from 20,000 to 1 million within 12 months.
- A pioneering children-focused cinema hall concept was designed.
- A two-year leadership training programme was approved.
- A stronger onboarding training programme was established.
The project demonstrated how customer insight, service design, and employee development can work together to drive business growth.
Context
Yasmin contributed to FINCO’s flagship financial literacy initiative, Social Enterprise Network for Schools (SENS), designed to improve financial literacy among primary school students through social entrepreneurship and game-based learning.
Contribution
As trainer, curriculum designer, and lead facilitator, Yasmin developed curriculum and facilitated six key “Enterprise Meetings” covering social mission, team formation, business and marketing plans, trading, and pitching skills.
Impact
- Reached more than 250 schools and 1,600 students from 2021 to 2023.
- Supported the creation of more than 70 student-led social enterprises.
- Reported 92% improved understanding of economic concepts among students.
- Reported 94% increased teacher confidence in teaching these concepts.
Good SENS strengthened Yasmin’s commitment to building life skills through adaptable, stakeholder-aware educational design.
Context
Yasmin led a project to equip 200 lecturers from Malaysian public universities with the skills to teach social enterprise. The initiative was sponsored by MOHE in collaboration with UKM and MaGIC, and used Mighty Network as the virtual delivery platform.
Contribution
As project leader, Yasmin orchestrated online content production for eight modules, covering social enterprise foundations, business models, theory of change, and impact measurement. The team developed storyboards, filmed video content, and created guided worksheets.
Impact
- Achieved 100% completion rate among lecturers.
- Reached 95% assignment submission on time.
- Certified more than 190 lecturers to teach the curriculum.
- The module continued to be used across public universities in Malaysia.
The project reinforced that creativity and instructional design are central to educational content development, with technology acting as an enabler.
Context
Lakar Tech began as a response to the challenge of reviewing lengthy recordings of training sessions and meetings. Drawing on her graphic recording expertise, Yasmin proposed integrating visual recording with generative AI to transform audio into visual summaries.
Contribution
Yasmin helped move the idea from concept to validation by seeking expert input, exploring feasibility, and shaping the product vision around speech-to-visual learning notes and accessible summaries.
Milestones
- Validated market potential for the product.
- Officially incorporated the startup.
- Graduated from accelerators including PitchIN, Cradle Malaysia, and Founders Institute.
- Showcased at HK Techathon+ in Hong Kong.
- Recognized among Top 20 Women in Entrepreneurship under the FutureMakers Program and Mereka Biji-Biji Initiative.
- Earned a place in the HKSTP Ideation Program.
Lakar shows the connection between learning, visual thinking, entrepreneurship, and emerging technology at the heart of Yasmin’s work.
Portfolio Summary
A consistent practice across different systems.
Across these projects, Yasmin demonstrates project leadership, curriculum design, facilitation, innovation strategy, and the ability to translate complex problems into learning experiences that create real movement.
01
Leadership
Leading cross-functional teams, trainers, lecturers, facilitators, and stakeholders through complex programme delivery.
02
Learning Design
Designing curricula, manuals, worksheets, facilitation flows, and training-of-trainers structures.
03
Innovation
Applying design thinking, social innovation, entrepreneurship, and AI to create practical pathways for change.
Interested in working with Yasmin?
For speaking, facilitation, advisory, learning design, or innovation collaborations, start a conversation.